Moving into a new city or job can be daunting, the hassle of finding accommodation, the stress of moving personal items and most especially the people or city accepting someone new might not be pleasing.
The same applies to small businesses that are launching into an industry ridden with bigger competitors.
1. Narrow your focus and look for those willing to pay full price
Communicating with your customer in the best possible way will provide a huge impact on customer experience. It will lead to customer satisfaction and if it does, these customers will start marketing your business. They will be your affiliate and will start sharing your business with their friends. Here are the best ways to communicate with your clients:
Communication starts with listening. You need to be a good listener for you to be able to understand your customer’s concerns. Listening to every detail of the customer’s can concern can help you create the perfect solution for your customer’s needs. Listening is not only about listening. You need to understand the gravity of the scenario. You also need to understand how this problem is impacting your customer. You need to use your body language while communicating. Eye-contact, nodding, facial reactions, and hand gestures will let the customer know that you fully understand his/her concern.
Interrupting your customers while talking is a sign of disrespect. We don’t want our customers to feel that they are being disrespected because this will cause a huge impact on our business. One negative comment, review or feedback can change your whole company’s graphs. Always wait for your customers to finish what they are trying to say. Listen and address detail by detail of their concerns. Show them that you care. Show them that you are also human and not a company who never cares at all.
Avoid using Jargons
You might be one of the managers, engineers, architects or even the CEO of your company and mastered technical details, names, and phrases but you should deliver this words in a way your customer will understand it. If you sound so wise or technical your customers will never appreciate your efforts. You should level your understanding with your customers. You don’t want to confuse your customers as well. If you fail to let your customer understand what your product or policy is, then this will be another expense for your company and will cost you a bad reputation, negative feedback, comments, and reviews.
Practice Phone Etiquette
Make sure that you sound natural and human when answering phone calls. Avoid sounding so scriptive and robotic. You should sound like you are talking face to face. Make sure that your voice sounds clear, greet them, compliment them for doing the troubleshooting on their own, thank them for being so patient. They are your customers whatever happens. Never let that one call ruin your whole company’s reputation and always be at your best when answering phone calls.
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